When is the Casket Price List (CPL) first provided to consumers?

When is the Casket Price List (CPL) first provided to consumers?

• A. At the arrangement conference
• B. Upon delivery of caskets
• C. Upon beginning discussion of caskets.
• D. After the consumer signs the arrangement

Answer: (C)

The fundamental idea being tested is when price transparency must begin for casket options. The Casket Price List (CPL) is required by the Funeral Rule to be provided the moment you start discussing caskets or their prices with a consumer. Giving the CPL at the very start of that conversation ensures the consumer has clear, comparable price information before making any decisions or moving forward with a purchase. Waiting until the arrangement is already underway, or after the consumer signs an agreement, would deprive the consumer of timely price information and run afoul of the rule. So the CPL should be handed over at the beginning of any discussion about caskets.

The fundamental idea being tested is when price transparency must begin for casket options. The Casket Price List (CPL) is required by the Funeral Rule to be provided the moment you start discussing caskets or their prices with a consumer. Giving the CPL at the very start of that conversation ensures the consumer has clear, comparable price information before making any decisions or moving forward with a purchase. Waiting until the arrangement is already underway, or after the consumer signs an agreement, would deprive the consumer of timely price information and run afoul of the rule. So the CPL should be handed over at the beginning of any discussion about caskets.